Rivers Hospital is awarded ‘GOOD’ overall and ‘Outstanding’ for Children and Young People services by the Care Quality Commission (CQC) on its latest inspection.

The CQC inspected Rivers Hospital in December 2018 and published its findings on 25 March 2019. Lead inspector Justine Eardley found the hospital to be’ Good’ in all categories; safe, effective, caring, responsive and well-led and successfully found the hospital to be ‘Outstanding’ in caring, responsive and well-led for Children and Young People services.

In the words of the CQC: Parents’ and children were extremely positive about the care and treatment they received. Feedback on the care, compassion and quality of the children and young people’s services were unanimous in their praise for ‘all aspects of the children’s service’. Six parents and two children who had experienced the day surgery pathway rated the service as ten out of ten and said, the service ‘could not have been any better’.

Mary Cregg-Lock, Head of Clinical Services said: "To achieve Outstanding from a Required Improvement in Children’s services is a reflection of the strength and dedication of the team. This is particularly gratifying with the opening of our new Chemotherapy Unit. It is fantastic to achieve a full sea of good practice across all areas with a compliment of outstanding in one of our key areas. This showcases the excellent services and clinical outcomes we offer to the local healthcare community. Well done to all the staff and consultants at Rivers Hospital.’’

Areas of Good practice identified by the CQC included:

• The hospital provided staff with appropriate training to enable them to complete their roles and responsibilities.
• The hospital premises were visibly clean and well maintained. Surgical, outpatient, diagnostic and children and young people services managed infection control risks well.
• Equipment was well maintained and replaced as necessary.
• There were systems in place to support staff to assess patients’ risks to ensure the safe provision of care and treatment.
• The service managed staffing effectively and services always had enough staff with the appropriate skills, experience and training to keep patients safe and to meet their needs.
• Safety incidents were managed using an effective system; there were processes in place to ensure shared learning.
• Staffs were able to identify potential harm to patients and understood how to protect them from abuse. Services knew how to escalate concerns.
• The hospital provided staff with policies, protocols and procedures which was based on national guidance.
• Staff worked together as a team to benefit patients. Doctors, nurses and other healthcare professionals supported each other to provide good care.
• Managers and leaders were appropriately skilled and knowledgeable to manage teams and services. Leaders were approachable and respected by staff.
• Manages promoted a positive culture which supported and valued staff, creating a sense of common purpose based on shared values.

Hospital Director Chris Harbron said: "I am delighted with the result of our recent CQC inspection. Rivers staff and consultants have worked hard collectively since the last inspection in June 2016 to move from a rating of requires improvement to good and the report outlines this. Our focus now is to move confidently towards an outstanding rating." 

The full report can be found here.


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