Patient feedback

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We are committed to providing the very best possible patient experience and your feedback is a really important way of helping us to achieve this. 

If you would like to provide feedback regarding your care at Rivers Hospital please contact us using our online form.

Patients are always keen to hear about the positive experiences of others when choosing a hospital.  As such it would mean a lot to us if you could spend a few minutes adding a review to one of the following the websites:

Reputation Summary

Here are a few samples of recent feedback from our patients;

“Great atmosphere, caring environment, well informed. Fantastic care from Hannah and Jean. Caring, informative and made my son very relaxed."

August 2019

“Very caring, professional. Made me feel at ease prior to op. Nothing to improve on, excellent service. I would like to especially thank Kerry the HCA who was with me when I went down to be put under for my op. She made me relax and was very patient with me as I was very emotional."

August 2019

“Supportive care from the nursing staff. Efficient in x-ray and physio appointments. Conscientious discharge advice."

August 2019

“The level of support you get from all staff is fantastic. Very caring and thoughtful. I would like to thank everyone for the care I have received."

August 2019

“Just amazing hospital to be in. Cannot fault anywhere, staff and building. Nothing to be improved on. A big thank you."

July 2019

“Fantastic care. My questions all answered with patience and care. Nurses were amazing, very caring and attentive. I had a trainee nurse with me the whole stay, she was brilliant with one to one care."

July 2019

“Good communication, caring attitude by all staff. I would particularly like to commend Janet & Kelly who were particularly considerate and caring and very informative re my issues."

July 2019

“I felt very comfortable and reassured throughout my stay. The staff were great, answering any questions I had and took good care of me at each stage; before, during and after my procedure. I would fully recommend this hospital and will revisit for any future needs. Thank you to the staff who supported me."

April 2019

“From start to finish, treated with respect and courtesy. Mr Kosuge explained everything in detail. All staff friendly and professional. I would recommend this hospital."

April 2019

“I was well looked after throughout my stay and wanted for nothing."

March 2019

“Staff very friendly and informative, especially in the operating theatre. Spotlessly clean. Excellent care."

March 2019

“All the staff at Rivers were extremely helpful and friendly. I'm so pleased I chose this hospital - it came recommended. I knew everything that was going to happen, communication was excellent."

March 2019

“Everybody is very friendly and polite. Thank you everyone for all your help and care."

February 2019

“Excellent. Kind and caring staff. I felt very safe and well looked after. Quiet and peaceful, aiding recovery."

February 2019

“Made me feel welcome and at ease. My nurse was lovely, really bubbly and a pleasure to talk to. Made me feel at ease."

February 2019

“Communication good, friendly experts. Nothing to improve on. Information excellent and reassuring."

February 2019

“The care of the nurses was excellent. So lovely and kind and most of all, jolly. That is what you need after an operation. Could not have made my stay any better. I have got to say two nurses that were like my best friends, thank you for looking after me."

February 2019

“Care and Attentiveness was first class by all staff. Nursing, Nursing Management, Theatre, Technicians, Physio (Lauren), Anaesthetist and Surgeon gave excellent service."

February 2019



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