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Leave your feedback

We are committed to providing the very best possible patient experience and your feedback is a really important way of helping us to achieve this. 

If you would like to provide feedback regarding your care at Rivers Hospital please contact us using our online form.

Patients are always keen to hear about the positive experiences of others when choosing a hospital.  As such it would mean a lot to us if you could spend a few minutes adding a review to one of the following the websites:


Here are a few samples of recent feedback from our patients;

“I was in for surgery in my ankle and despite it being my first operation, I was made to feel relaxed right from check-in. Everything went well and I would like to say a big thank you to the surgical team for a great job. I get discharged later today but I want to extend my thanks to all the staff that looked after me. The care has been fantastic! Far better than expected. I am truly grateful for the excellent service. You have all been wonderful.”

October 2017


“Everyone was marvellous. I felt safe. Would highly recommend.”

October 2017

“Everything from start to finish - excellent service. Couldn't ask for more from anyone. Would recommend to family and friends.”

October 2017

“Every step of the way from pre-op to post op support, the care offered to my family and I was exceptional, warm, kind and professional. I was anxious and needed extra care which was given with resassurance and skill. The nursing staff made me feel safe and supported my family through the experience and I cannot thank them enough for this skill and kindness.”

September 2017

“It was a pleasure the experience was amazing. All the staff, Dr's, everyone, looking forward to the physiotherapy and after care. And it's free parking.”

September 2017

“I was in for surgery in my ankle and despite it being my first operation, I was made to feel relaxed right from checkin. Everything went well and I would like to say a big thank you to the surgical team for a great job. I get discharged later today but I want to extend my thanks to all the staff that looked after me. The care has been fantastic! Far better than expected. I am truly grateful for the excellent service. You have all been wonderful.”

September 2017

“Excellent from start to finish! From cleaners to surgeons 5*.”

September 2017

“Very professional and quality service. All staff are friendly and caring, Rivers will always be my 1st choice.”

September 2017

“Staff are Superb, Professional, and cannot do enough for you. Highly recommended. Thanks to all.”

August 2017

“As a first time patient I felt well looked after, all staff very kind.”

August 2017

“Treated as outpatient and day patient by Mr Gul, Medical Staff, Domestics, everyone was efficient, polite and friendly would certainly recommend.”

August 2017

“Excellant professional service. Made to feel at ease.”

August 2017

“Excellent service and care. Couldn't speak highly enough about the team that looked after me while at the Rivers. Thank you so much.”

August 2017

“Fast and friendly service..all staff seemed helpful and understanding.”

August 2017


“Could not fault the care I received. All my nurses were wonderful and friendly, and the anaesthetist was so reassuring. Mr Gul is the best surgeon I could have hoped for and I am so grateful that I was put under his care for my back surgery. Thank you so much.”

July 2017

“I was a day patient at the rivers, the staff from reception to the nurses and doctors were brilliant. Nothing was to much trouble and kept you well informed of what was going to happen.”

July 2017

“Was better than most hotels I've stayed in! Staff lovely,comfy beds and lovely food. Can't recommend enough.”

July 2017

“Brilliant hospital. Great consultant, great nursing staff.”

July 2017

“All the staff I came in contact with were lovely, they all treated me very kindly. They were all very attentive.
The facilities were all very clean also.”

July 2017

“I recently had a tkr under the care of Mr sharma. From the first time I saw him last October until I was discharged from his care last week I have nothing but praise for him. He promised on day one that he would get me better and he kept his word all the way....Thank you Mr Sharma.”

July 2017

“Staff are very caring and consultants always explain any procedures to you fully before they take place. Consultants always give you feed back before you leave to put your minds at rest.”

July 2017

“I was a day patient yesterday and had minor surgery. All the staff were lovely & made me feel very comfortable. My room was cool & relaxing. Thank you to all the staff involved with my stay/surgery & recovery.”

July 2017

“Everything about this hospital is amazing... the staff, the grounds.. and most of all it's soo stress free. 100% would recommend in a heartbeat. From start to finish it's been amazing.”

July 2017

“Excellent care from initial consultation through to admission, operation and aftercare. Could not recommend highly enough......from a very nervous patient!”

July 2017

“Fantastic, just fantastic , thank you. I can't think of one improvement you could make!!”

July 2017

“From my first appointment to my op. Just a very professional service. Mr Simon Wimsey is fantastic & a top surgeon.”

July 2017

“I have a been a patient many times at the rivers for many minor and major procedures. Obviously the grounds are beautiful and peaceful which helps I believe with recovery but as previous reviewers have said from doctors consultants nurses to the lovely people bringing you your coffees and teas, nothing is too much trouble, all so polite and helpful.”

July 2017


“I just wanted to mention something after my visit to phlebotomy at The Rivers. I have had hundreds, if not thousands of cannulas and blood tests during my life, and for the past ten years, I've not been able to have blood taken from my arms, due to having fine and deep veins, and the fact they've been overused. I visited the phlebotomy department on Tuesday (18th July) and today (21st July) and met Michelle. I spoke to Michelle prior to my blood test, explained I normally have blood taken from my hand, and that I am a little nervous. Michelle asked if she could have a look at my arms, spoke of her experience with taking blood from difficult veins, and assured me that if she felt it would be difficult, she'd use my hand. Well... She said she was confident, and she managed to take blood with ease and relatively painlessly from my arm, and then to my surprise, she did the same again on Friday. To some people, this may seem like a very silly thing to be so pleased about, but I have had horrendous experiences in the past, that cause pain and just reinforce my already prevalent phobia. I just wanted to say thank you and I am so pleased with my care by Michelle, she's a star!”

July 2017